Insurance Administrative Assistant

Job title: Insurance Administrative Assistant

Company: Thorn Creek Insurance Services, Inc.

Job description: JOB DESCRIPTION

Independent Insurance Agency seeking to hire a full-time Customer Service Representative (CSR) with personal, farm/ag and commercial lines experience.


Salary starting at $45k depending on experience along with bonuses.




401k with a company match

paid vacation days

personal sick days

paid Free Summer Friday’s.

Candidate must have the following:

  • Basic knowledge and understanding of insurance
  • Have a strong work ethic
  • Friendly
  • Organized
  • Have strong attention to detail
  • Positive attitude
  • Excellent interpersonal, oral, and written communication skills with proven expertise and skills in customer service.
  • Ability to work independently and with others to help balance workload.
  • Demonstrated experience and expertise operating in electronic environment; excellent automation skills, including Outlook, Word, Excel, carrier proprietary systems, and phone systems.
  • Has the ability to perform multiple tasks accurately and efficiently.


  • Processing in force renewals and endorsements
  • Providing servicing needs for customers including: issuing certificate of insurance, taking payments, answering policy questions, etc.
  • Foster and maintain excellent relationships with clients.
  • Trouble shooting billing issues and assisting with premium payments.
  • Respond to client inquiries, incoming e-mail, mail, and company requests.
  • Review all items to be processed, to insure items were received as ordered.
  • Claims: Recognizing that claims service is the primary reason for client’s insurance purchases, the CSR will open, manage, and monitor claims as needed for the clients of Agency.


Current P&C (Property & Casualty) License not required, but preferred or willing to obtain. Must have minimum of 1 year prior experience working in property & casualty lines.

Expected salary: $45000 per year

Location: Springfield, IL

Job date: Sat, 25 Feb 2023 05:29:18 GMT

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